Pricing After-Hours and Emergency Work
Emergency work is a different commercial arrangement. How to price and communicate it so the invoice matches the phone call.
Read article →Quoting
Writing quotations, validity periods, acceptance and follow-up, and turning an accepted quote into an invoice.
Articles
Quoting a Job You Have Not Seen
Clients ask for a number over the phone. How to give one without committing to a job you have not inspected.
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Getting Quote Acceptance in Writing
A verbal yes is where most job disputes begin. What counts as acceptance, and the easiest ways to get it recorded.
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What a Professional Quotation Looks Like
A worked South African quotation, with the scope wording and exclusions that stop an argument at invoicing.
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Following Up on a Quotation
A quote that has gone quiet is usually not a no. What to send, when to send it, and the one thing that gives you a reason to make contact.
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Estimate vs Quotation: The Difference
An estimate is an informed guess. A quotation is a fixed price. Sending the wrong one is how a job ends in an argument.
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How to Price a Job: Markup vs Margin
Markup and margin are different numbers, and confusing them is why profitable-looking jobs lose money. The arithmetic, with worked examples.
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Quotation Terms and Conditions
Six clauses worth putting on every quotation, and why the exclusions do more work than the inclusions.
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How Long Should a Quotation Stay Valid?
Most South African service businesses use 14 to 30 days. How to choose, and what to do when a client accepts after the date has passed.
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